Nordic Perl Workshop 2009

April 16-17 2009 Oslo, Norway

Request Tracker 3.8

Request Tracker 3.8

By Stefan Hornburg (‎Racke‎) from
Date: Friday, 17 April 2009 14:20
Duration: 45 minutes
Target audience: Any
Language: English
Tags: mason ticket

Request Tracker (RT) is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users.

RT 3.8 has been released this summer. It includes lots of new features while preserving the well-known architecture of RT. The most prominent ones are ticket bookmarks, dashboards, richtext email, charts of ticket relationships, email signatures and encryption. In addition to that the visual style was overhauled completely and hundreds of bugs were fixed.

This talk gives an overview about installing RT 3.8 and upgrading from RT 3.6 installations.

RT is also known to be flexible and extensible, allowing for local customizations without changing the original files.

For practical purposes we are looking at using RT as public bugtracker with Debian BTS as prototype and manipulating tickets and users through the REST interface.

Attended by: Claes Jakobsson (‎claes‎), stigo, Nils Barkald, Peter Makholm (‎brother‎), jani, Mikal Gule, Robin Smidsrød (‎robinsmidsrod‎), Bendik Heltne (‎bheltne‎), Esteban Manchado Velázquez, Kai Andresen, Edoardo Sabadelli (‎viking-3‎), Arne Sommer (‎Arne‎),